Last update : 26/06/2018
Upon receipt of your request for withdrawal, we will send you a confirmation (acknowledgment of receipt) containing a return number and specifying how to return your package. We recommend that you print and paste this return number on the package to allow faster processing of your application.
Only items returned in a condition allowing their resale by SHOPEXPRESS63 (this assumes that they are returned in their original packaging or, at the very least, in a packaging allowing equivalent protection of said items during their return transport ) will be accepted. As a result, items returned incomplete, damaged, damaged or soiled will not be returned.
In accordance with the provisions of Article L221-28 of the Consumer Code, the right of withdrawal can not be exercised for:
Services fully performed before the end of the withdrawal period of fourteen calendar days with your express prior agreement, and waiver of your right of withdrawal;
Goods made to your specifications or clearly personalized;
Goods likely to deteriorate or expire quickly
This is the case, for example, for products with an odometer and for which every kilometer carried out would entail an immediate substantial depreciation of their value.
Goods that have been unsealed after delivery and can not be returned for reasons of hygiene or health protection: this is for example the case of textile articles delivered with hygiene seals (underwear, swimsuits, etc.) when these have been removed, clothing that has been visibly worn and / or washed, jewelry products such as piercings and earrings, etc ...
Goods which, after being delivered and by their nature, are inseparably mixed with other articles;
Audio or video recordings or computer software when they have been unsealed by the consumer: this is for example the case for products delivered with software when you have unsealed and / or installed this software
Supply of newspapers, periodicals or magazines;
The downloads whose execution began after express prior consent of the consumer and express waiver to its right of withdrawal.
The sale of travel and leisure activities that must be provided on a specific date or period (eg concert tickets)
8.4 Reimbursement in the context of a retraction
Following your request for withdrawal, SHOPEXPRESS63, in accordance with the legal provisions, will proceed to your refund within 14 days of the notification of your request for withdrawal. In the absence of receipt of your product or proof of shipment of your product within this period, SHOPEXPRESS63 reserves the right to defer your refund until the day of receipt of your product.
SHOPEXPRESS63 will refund you via the same payment method used on the day of your order.
Thus, if you paid your order using a bank card (cash) SHOPEXPRESS63 will proceed to your refund by credit on your credit card.
Attention, for orders paid by check (s), the refund check will be published in the name and billing address indicated when placing the order.
Article 9: GUARANTEES
9.1 Legal Guarantees
For products purchased from SHOPEXPRESS63, SHOPEXPRESS63 is held liable for defects in the conformity of the goods to the contract under the conditions of Article L. 211-4 et seq. Of the Consumer Code and the hidden defects of the item sold under the conditions provided for. Articles 1641 and following of the Civil Code.
Regarding the guarantee of hidden defects, the consumer may decide to implement this guarantee within the meaning of Article 1641 of the Civil Code and, in this case, he can choose between the resolution of the sale or a reduction of the price. in accordance with Article 1644 of the Civil Code.
It is recalled that the consumer within the framework of the legal guarantee of conformity:
has a period of two years from delivery of the property to act;
can choose between the repair or the replacement of the good, subject to the conditions of cost envisaged by the article L. 217-9 of the code of consumption;
is exempted from furnishing proof of the lack of conformity of the property during the six months following the delivery of the property. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods
The legal warranty of conformity applies regardless of the commercial warranty that may cover your property.
It is recalled that the consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and that in this case he may choose between the resolution of the sale or a reduction of sales price in accordance with Article 1644 of the Civil Code.
To benefit from the legal guarantee of conformity or the hidden defects guarantee for a product bought from SHOPEXPRESS63, contact our Customer Service:
By visiting the Customer Service Online: Information about your order, payment, delivery, service, are available in your Customer Area, under the headings "My Orders" and "Frequently Asked Questions (FAQ)";
By mail: SHOPEXPRESS63 - 33 Avenue Philippe Dufour - Bat. A - A21 - 63300 Thiers
In order to optimize the processing of your requests, remember to indicate in your mail your last name, first name, email with which you placed your order and the number of the order concerned.
As part of the implementation of these warranties, the terms of support for your product may vary depending on the agreements between SHOPEXPRESS63 and the suppliers or manufacturers of your product.
So you can be brought:
- Let us directly return your broken product;
- To apply the procedure that will be directly communicated to you by the manufacturer of the product;
In any case, in the absence of a fault or abnormal use of your product (in particular, without this list being exhaustive: broken product, oxidation, use not in accordance with the recommendations of the manufacturer or the destination of the product), we do not proceed to repair or exchange the product; In addition, we may charge you for travel and labor costs.
Reproduction of the legal provisions:
Article L217-4 of the Consumer Code
The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery.
It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to it by the contract or was carried out under its responsibility.
Article L217-5 of the Consumer Code
To be in conformity with the contract, the property must:
1) Be fit for the customary use of a similar good and, where appropriate:
Correspond to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model;
Present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;
2) Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.
Article L217-12 of the Consumer Code
The action resulting from the lack of conformity is prescribed by 2 years from the delivery of the goods.
Article L217-16 of the Consumer Code
When the buyer asks the seller, during the course of the commercial guarantee which has been granted to him during the acquisition or the repair of a movable property, a restoration covered by the guarantee, any period of immobilization d at least seven days is added to the duration of the warranty that remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.
Article 1641 of the Civil Code
The seller is bound by the guarantee by reason of the hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which diminish the use so much that the buyer would not have acquired it, or would have given a lower price, if he had known them.
Article 1648 paragraph 1 of the Civil Code
The action resulting from latent defects must be brought by the buyer within 2 years from the discovery of the defect.
9.2 Contractual Guarantees
9.2.1 SHOPEXPRESS63 commercial warranties
When purchasing certain products, SHOPEXPRESS63 offers you the possibility of taking out a guarantee.
The conditions and prices of the commercial guarantees offered by SHOPEXPRESS63 differ according to the nature of the product purchased.
You will find below the list of proposed guarantees:
Breakdown + Breakage Warranty
60 days for you to decide
To find out more about these guarantees consult the services offered in the Basket
The information note relating to the guarantee to which you have subscribed will be sent by email to the email address of the Customer Account used to subscribe to the guarantee.
IT IS RECALLED THAT THE SUBSCRIPTION TO ONE OF THE SHOPEXPRESS63 COMMERCIAL GUARANTEES LISTED ABOVE DOES NOT PRECLUDE THE APPLICATION OF THE LEGAL PROVISIONS RELATING TO THE LEGAL GUARANTEE OF CONFORMITY AS SET OUT IN ARTICLES L217-4 TO L217-13 OF THE CODE. CONSUMPTION AND GUARANTEE OF HIDDEN DEFECTS AS SET OUT IN ARTICLES 1641 TO 1648 OF THE CIVIL CODE AND IN ARTICLE 2232 OF THE SAME CODE AND REPRODUCED IN ARTICLE 10.2 BELOW.
9.2.2 - Manufacturer's Warranty
Some products for sale on the Site benefit from a contractual warranty called "Manufacturer Warranty" granted by the supplier or the manufacturer of the product, and to which SHOPEXPRESS63 is not a party.
If you wish to make use of the Manufacturer's Guarantee, we thank you for informing us when contacting our Customer Service.
To play your Manufacturer's Guarantee, it is your responsibility to consult the terms of application of the Manufacturer's Warranty generally present in the box containing the product.
IT IS RECALLED THAT THE BENEFIT OF THE MANUFACTURER'S WARRANTY DOES NOT PRECLUDE THE APPLICATION OF THE LEGAL PROVISIONS RELATING TO THE LEGAL GUARANTEE OF CONFORMITY AS REFERRED TO IN ARTICLES L217-4 TO L217-13 OF THE CONSUMER CODE AND THE GUARANTEE OF HIDDEN DEFECTS AS REFERRED TO IN ARTICLES 1641 TO 1648 OF THE CIVIL CODE AND IN ARTICLE 2232 OF THE SAME CODE AND REPRODUCED IN ARTICLE 10.2 BELOW.
|Times of storage of personal data by SHOPEXPRESS63|
The duration indicated covers the shelf life in active database and internal archive
Data from your customer account
3 years from your last contact with SHOPEXPRESS63.
Data of your orders
10 years after placing the order
Identity document communicated in connection with the exercise of rights of interrogation, access, rectification and opposition
3 days from the date of receipt by SHOPEXPRESS63
Credit card data you have chosen to store on our site (excluding cryptogram)
Validity date + 1 day (subject to the retention periods indicated below)
Credit card data stored or not (excluding cryptogram) for the purpose of handling any claims
For debit cards: 13 months from the date of payment
For debit cards: 15 months from the date of payment
Article 13 COORDINATES OF THE COMPANY - LEGAL NOTICES
13.1 To Contact the Customer Service of shopexpress63.com
For any information or advice, you can contact us: The phone number will be available soon (price of a local call) from Monday to Friday from 9h to 12h and 14h to 17h;
To order, you can go directly to the site www.shopexpress63.com, on a SHOPEXPRESS63 application for smartphones or tablets (available soon) or place your order by phone from France to the number (will be available soon) price of one local call, Monday to Friday from 9h to 12h and from 14h to 17h.
For the follow-up of your order and the after-sales service, you can contact us:
Online, through your Customer Area. Information about your order, payment, delivery, service, are accessible via the ONLINE contact form »
By phone: by calling (Tel available soon) (Non-premium number) from Monday to Friday from 9am to 12pm and from 2pm to 5pm;
Attention: In order to optimize the processing of your call, consider preparing the email with which you placed your order and the number of the order concerned.
By mail :
33 Avenue Philippe Dufour - Bat.A - A21
Attention: To optimize the processing of your requests, remember to indicate in your mail your last name, first name, email with which you placed your order and the number of the order concerned.
13.2 Other legal information
SHOPEXPRESS63 is the site of the company:
Registered at RCS No. 839 259 405.
VAT number: FR 55 839259405.
Represented by Mrs. DALGIN AYFER as Manager.
Registered office: 33 Avenue Philippe Dufour - BAT.A - A21 - 63300 Thiers
Article 14: LITIGATION, MEDIATION AND APPLICABLE LAW
15.1 The European Commission has set up a dispute resolution platform to collect potential consumer complaints following an online purchase for subsequent transmission to the relevant national ombudsmen.
This platform is accessible under the following link http://ec.europa.eu/consumers/odr/
15.2 Except as otherwise required by the provisions of Regulation (EC) No 593/2008 of 17 June 2008 on the law applicable to contractual obligations (Rome I), these GTC are subject to French law.
In the event that one or more clauses of these GTC become null and void as a result of a change in legislation or by court order, this can not in any way affect the validity of the other clauses, which remain applicable.
Article 15: GENERAL CONDITIONS OF SUBSCRIPTION "SHOPEXPRESS63 à Volonté" (its One year Free SHIPPING subscription for 99.90€)
ARTICLE 1 - SCOPE
The present general conditions of subscription (hereinafter, the "CGA") to "shopexpress63 à volonté" (hereinafter, the "Service") apply to all electronic or telephone orders of the Service, passed by individuals acting , personally, as a consumer of SHOPEXPRESS63, either directly on its website accessible at the following address: www.shopexpress63.com, or through the application SHOPEXPRESS63 for smartphones or tablets (available soon) (hereinafter, together the "Site"), either by phone at (telephone number available soon) price of a local call.
The CGA applicable to your order are those in force on the day of your subscription to the Service. They complete the "Terms and Conditions of Sale of SHOPEXPRESS63" (hereinafter the "Terms of SHOPEXPRESS63").
ARTICLE 2 - DESCRIPTION OF THE SERVICE
The registration to the Service allows you to benefit, throughout the duration of the Service:
free delivery of products eligible for the Service;
Free or discounted delivery of eligible products
In order to benefit from the free delivery of eligible products, recognizable on the Site due to the presence of the mention "Produit éligible [shopexpress63 à volonté]", the total amount of products eligible for the Service ordered must be equal to or greater than 10 €.
Are eligible for the Service products indicated as "can be delivered in ECONOMIC mode and Paying" on product sheets, weighing less than or equal to 30 kg and whose width, height and length are less than 1.70 m .
Free delivery applies to the delivery methods listed below:
ECONOMIC MODE (slow delivery) fee
The registration to the Service is strictly personal, it is forbidden to transfer it to a third party.
ARTICLE 3 - PRICE OF THE SERVICE
The price of joining the Service is the one indicated on the Site when you subscribe.
SHOPEXPRESS63 reserves the right to change the price of the Service at any time. In the event that SHOPEXPRESS63 decides to modify the price of the Service, SHOPEXPRESS63 will inform you personally by email prior to the application of this price, which will in any case apply, only on the anniversary date of your subscription in the service.
ARTICLE 4 - DURATION
Registration for the Service is valid for one (1) year from the date of your subscription to the Service.
Registration for the Service will not be renewed by tacit renewal each year. The subscription is only valid for one year from your payment.
L215-1 of the Consumer Code
For service contracts entered into for a fixed period with a tacit renewal clause, the professional service provider shall inform the consumer in writing, by registered letter or by e-mail, no earlier than three months and no later than one month before the end of the period authorizing the rejection of the renewal, the possibility of not renewing the contract it has concluded with a tacit renewal clause. This information, delivered in clear and comprehensible terms, mentions, in an apparent box, the deadline for non-renewal.
Where this information has not been sent to him in accordance with the provisions of the first paragraph, the consumer may terminate the contract free of charge at any time from the date of renewal.
Advances made after the last renewal date or, in the case of open-end contracts, after the conversion date of the initial fixed-term contract, are reimbursed within 30 days of the termination date. , less the corresponding sums, up to this one, in the performance of the contract. The provisions of this article are without prejudice to those which legally submit certain contracts to specific rules regarding the information of the consumer.
L241-3 of the Consumer Code
When the professional has not made the repayment under the conditions provided for in article L215-1, the sums due are yielding interest at the legal rate.
ARTICLE 5 - RESILIATION
5.1 - Termination by SHOPEXPRESS63
SHOPEXPRESS63 reserves the right to terminate registration for the Service for legitimate reasons and in particular, without this list being exhaustive in the event that:
You will not pay your registration fee;
You would have sent to third parties the registration to the Service;
5.2 - Termination by yourself
The cancellation will be made by email (Simple contact from you) by logging into your customer area, and then send us an email.
ARTICLE 6 - RETRACTION
In accordance with the provisions of Article L221-18 of the Consumer Code you have a period of 14 days following your subscription to the Service to retract.
For the terms and conditions of exercise of your right of withdrawal, we invite you to consult article 8 of the SHOPEXPRESS63.
Following your withdrawal, you will be reimbursed for the full registration fee for the Service. (If you have not benefited from free shipping on any orders and they are not yet shipped).