Satisfied or refunded 14 days

On Shopexpress63 you are satisfied or refunded within 14 days !

You have changed your mind ? The article does not match your needs or does not bring you full satisfaction ? On SHOPEXPRESS63, you havea period of 14 days to be satisfied or reimbursed. So, you have 14 days after receipt of your order to return the(s) product(s) not desired.In case of exchange or refund, items must be returned in their original packaging, intact and accompanied by all the accessories supplied. If you wish to return an item, please follow the following procedure to complete your return :

How to make a return to the SAV ?

You have changed your mind within 14 days of receipt of your products, and want to return the whole set or just one item in your order.
 
You must return us the parcel before you request an exchange, an accessory missing, or a refund: We must necessarily be in possession of the goods for our team (SAV) may see your requests. All in accordance with the laws of distance selling.

If a product has a defect, a defect or a failure at the time of delivery, or if it is not in conformity with your order, you have the right to return the product. We encourage you to review each product carefully upon delivery and to reject non-compliant products at the time of delivery. When you return a product as defective or non-compliant, it is reviewed in our warehouse. If we find a defect, fault or defect, we will be happy to refund you in full according to applicable laws. The products which have been the object of inappropriate use or modifications are not eligible for return. If this is the case for your order, we will contact you by email and the product will be returned in the state. Be sure to return the entire original package: think of the cords, warranties, manuals, software, remotes, etc...


 

1. Prepare your return package

Depending on your choice, you can use a postage paid package to the post office (Letter Followed Colissimo post office) or make yourself the package.

Be sure to pack your product to protect it from any shocks they may suffer during the transport. Please do not hesitate to protect it with a plastic film and wedged with paper in the cardboard shipping. Be careful, do not return the product without the outer packaging and not to paste the label mailing on the original packaging of the product: It will therefore be unusable and therefore not returned in the same conditions as you received (The package will be returned + charged, and your return request is denied ).

Important ! Do not close any of your parcels, documents are to be deposited on the interior !


2. Prepare your return label

Here is the information to indicate on the return label :

  • SHOPEXPRESS63
  • 33 AVENUE PHILIPPE DUFOUR - BAT.A - A21
  • 63300 THIERS (FRANCE)

Once the label is ready, stick it on your package ! (or write directly on the label of your packaging, postage prepaid).

Important ! Do not close any of your parcels, documents are to be deposited on the interior !


3. Print a copy of your invoice Shopexpress63

Your order has been delivered with a digital invoice by email the day of shipping, please print out a copy of the invoice and fill out, indicating on it the reasons. This will allow our team (SAV) to properly identify your package and your order.
For example, you can specify:

1) If you want an exchange, a refund, a credit on our shop.

2) The exact reason for your back ( This allows our SERVICE team to know if this product may be resold or needs to be repaired...)

Important ! Drag the copy of the invoice (completed by you) in the package.


4. Drop your package at the carrier's

When submitting your parcel to the post office, remember to retain proof of dispatch of your parcel (tracking number). It is your proof of filing.
 

Important ! Please note that your parcel can be delivered within 48 hours (see more) about the post and therefore let us the time to manage this return.

 
IMPORTANT INFORMATION - FAQ

What is the time limit of refund of my order ?
The legal duration of the processing of a refund is 14 days from the cancellation of your order. If it is less than 14 days, although this deadline may seem long, the situation is normal, no panic (all legality with the laws of distance selling !). Thank you, however, to note that our service "Refund" carry out regular repayments every 10 days or so. Our type of refund will be the one you have chosen at the time of payment of your order.

What is the time to exchange or repair my product ?
SHOPEXPRESS63 do not repair the products and proceeds according to the case for a comprehensive exchange or repair (via its suppliers). On receipt of your SERVICE, we will ship an exchange if the product is in stock. If it is not in stock, the legal duration of the replenishment service provider is typically 10 to 15 days (from receipt of your return in our SERVICE). Please note that a seller has 30 days to make an exchange or a repair. Even if this deadline may seem long, the situation is normal, no panic (all legality with the laws of distance selling !).
 
In case of exchange request by another reference ?
If you want an exchange for another product in our catalogue, please please tell us the exact reference of the product (on the copy of the invoice that you include with the package returned) and also enclose payment by cheque for the price difference.
 

In the case of a request to have ?
If you request a credit on our shop, it will be associated with your account on our shop. You will be notified by email. You can then use your have on a future purchase.


Important ! For the large package (+ 30 kg), the return remains at your expense.