Terms of sale

Last update : 19/07/2019

Article 1: SCOPE
These general conditions of sale (hereinafter "GTC") apply to all electronic or telephone orders placed by individuals and Pro acting, in a personal or professional capacity, as consumers with the company SHOPEXPRESS63 or directly on its website accessible at the following address: www.shopexpress63.com.

These Terms are subject to change at any time by SHOPEXPRESS63. It is your responsibility to consult them and to accept them formally before any order.

The applicable GTC are those appearing on the Site on the day of your order and attached to your order confirmation email.

Any order placed with the Site assumes full, unconditional and unconditional acceptance of the Terms and Conditions in force on the day of said order.

Article 2: PRICE INFORMATION

2.1 Prices of products and services
Offers of products and services are valid as long as they are visible on the Site.

The prices of the products and services indicated on the product sheets of the Site are excluding delivery costs and any other additional special services to which you may have subscribed (for example: tracking parcels by SMS).

The amount of the delivery charges applicable for the products ordered on the Site appear on the page "Product" and "Cart" and will be detailed after the registration of your delivery address in your CUSTOMER AREA.

2.2 Reference price
The references to the origin of the reference price appearing on the product sheets refer to the following definitions:

    
"Price recommended by the brand / manufacturer in xx / xxxx": is the price communicated to SHOPEXPRESS63 by the manufacturer, the brand or its official representative (in particular the importer or distributor of products in France). It is updated as soon as the manufacturer, the brand or its official representative communicates a new recommended price for the product concerned.



Article 3: ORDERS

The availability of products and the delivery time are displayed on the Site, on each product sheet.
In the event that, after your order, a product or a service becomes totally or partially unavailable, SHOPEXPRESS63 will inform you by email of this unavailability and will give you the possibility:

     
Or, if you agree, to be delivered a product or service of a quality and a price equivalent to that ordered;
     
Either to be reimbursed the price of the product or service ordered


 
3.1. Terms of placing orders
It is possible to place an order with SHOPEXPRESS63:

- Online on the Site;
- Online via the SHOPEXPRESS63 app for smartphones or tablets (will be available soon).
- By phone (will be available soon).


No orders sent to SHOPEXPRESS63 by mail or fax will be taken into account.

When placing your order, you must confirm it by the technique called "double-click": that is to say, after selecting products added to your basket, you must check and possibly correct the contents of your basket (namely, in particular: identification and quantity of selected products, corresponding prices, terms and delivery charges), before validating it, to accept the present GTCS, and your obligation to pay for the order, and confirm the acceptance of your order.

3.2 Registration of orders
Following the placing of your order, SHOPEXPRESS63 will acknowledge receipt by sending you an Order Confirmation email including the summary of your order, its number and these Terms and final validation of your order by sending you an Order Confirmation Email.

SHOPEXPRESS63 reserves the right not to validate your order for any legitimate reason, especially in the event that:

    
it does not comply with these GCS;
    
one of your previous orders would not have been paid in full at maturity;
    
a dispute relating to the payment of one of your previous orders would be in process;
    
several serious and concordant elements would put a suspicion of fraud on your order.


These emails are sent to the email address you use to identify yourself in your Customer Area.

Please note: If you do not receive one of the two emails above, we recommend that you contact our Customer Service.

Article 4: PAYMENT TERMS

The terms of this article do not apply to the sale of travel, which can only be paid by cash card.

The payment terms listed below may be offered by SHOPEXPRESS63.

 
(1) Bank Cards

Please note that only bank cards attached to a bank located in France, Europe and Overseas are accepted.

 
(2) Payment in "several times"

Will be available in 2019. It is not currently available.
 
(3) Cash payment

Will be available in 2019. It is not currently available.

(4) By Paypal

You can pay your order through PayPal without any special limits. To take advantage of this payment method, you must have an account with PayPal. In case of payment by PayPal, these are the terms and conditions of PayPal that apply (https://www.paypal.com/en/webapps/mpp/ua/useragreement-full?locale.x=en_US) .

(5) By Money Order Postal

The information necessary to make your payment by Postal Cash Order will be displayed upon confirmation of your order and after having chosen this method of payment.

(6) By Check Banking

The information necessary to make your payment by check will be displayed at the validation of your order and after having chosen this method of payment.

(7) By bank transfer

The information necessary to make your payment by Bank Transfer will be displayed at the validation of your order and after having chosen this method of payment.

(8) Purchase orders:

It is possible to use the vouchers issued by SHOPEXPRESS63 for the payment of all or part of your order.

These vouchers can only be used once. In the event that a customer tries to fraudulently use several of his vouchers, the orders concerned by this fraud would be automatically canceled by SHOPEXPRESS63.

SHOPEXPRESS63 reserves the right not to propose one or more of the above payment methods, for any legitimate reason, especially in the event that:

    
the payment partner no longer offers the service in question, one of your previous orders would not have been paid in full by the due date,
    
a dispute relating to the payment of one of your previous orders is being processed,
    
several serious and concordant elements would put a suspicion of fraud on your order.



Article 5: SECURITY OF PAYMENTS AND FIGHT AGAINST FRAUD

Online payments on the Site or by telephone with SHOPEXPRESS63 are made via a secure payment platform, supplemented by control measures, specific to each payment method, in order to guarantee the security of the purchases made on the Site and to fight against against fraud.
The details of your Payment Card communicated during your order never transit in clear on the network: they are encrypted using SSL (Secure Socket Layer).

In order to protect you when you place an order on www.shopexpress63.com our website collects information via a cookie to control your orders in the fight against fraud.

This cookie is generated from technical information about the equipment you use when placing the order on our website (PC, tablet, smartphone, operating system, etc ...)

You are informed of the collection of this information from your first login on www.shopexpress63.com through the information banner on cookies.

By continuing to browse our site or by clicking on the cross on the information banner, you agree to the collection of cookies.

You may withdraw your consent to the collection of these cookies at any time by clicking on the tab of your browser relating to the management of cookies and by disabling cookies.
Article 6: SHIPPING AND DELIVERY


6.1 Shipping and Carriers



SHOPEXPRESS63 offers various delivery services directly to your home. Delivery conditions, including costs and delays, differ depending on the delivery method chosen and the total weight of your order. The total amount of your delivery costs is indicated when placing your order.

 

No weight limit for your order
  
(i) DELIVERY TO THE ADDRESS OF YOUR CHOICE

ECONOMIC mode (dropshipping shipped directly from China) Slow delivery at home: The delivery of the products ordered is made to the delivery address indicated when placing your order with MODE ECO transporter (paying or offfert depending on the product). Each product sheet shows the amount of shipping costs and a detailed price will be indicated before your payment (after filling in your delivery address). The package once arrived in France is redirected to the French post office (or your country) and it is LA POSTE that will deliver you at home. Please note that the carrier may in certain cases contact you for payment of CUSTOMS Import Taxes (You are considered an importer by purchasing on our website) Packages being shipped from China in DROPSHIPPING mode.

DHL EXPRESS (dropshipping shipped directly from China) Fast Delivery to you: The delivery of the ordered products is made to the delivery address indicated when ordering with the DHL EXPRESS (paying). Each product sheet indicated the amount of the shipping costs and a detailed price will be indicated before your payment (after filling in your delivery address). DHL will contact you before delivery of the package for payment of CUSTOMS Import Taxes (You are considered importer by purchasing on our website) Packages being shipped from China in DROPSHIPPING mode.


____________________

SHOPEXPRESS63 will not be able to refund or compensate you for taxes and import fees that the carrier claims or has paid. By purchasing products on our website www.shopexpress63.com you agree to and accept our terms of sale and thus the purchase of products that are shipped directly from our suppliers based in China and delivered directly to your home. You become an importer.

____________________

6.2 Delivery
6.2.1 Delivery date

                

The delivery date of the products is indicated on the product sheet of each article presented on the Site and confirmed on the page "Choice of the delivery method". If your order contains several products with different delivery times, the delivery time of your order will be the longest time. In any case, regardless of the chosen delivery terms, the delivery will be made no later than the date indicated on each product sheet of the ordered products.

 

 
6.2.2 Territories Served


SHOPEXPRESS63 delivers orders in Metropolitan France, including Corsica, Europe, Overseas and Worldwide:

    
Some products can not be delivered in Corsica. You will be informed of the eligibility of your product for a delivery in Corsica during your order;
    
For products weighing more than 30 kilos, delivery in Corsica is not accessible.


 
6.2.3 Delivery delay

In case of delay in the delivery of the products ordered, SHOPEXPRESS63 will endeavor to inform you. You can also report the delivery delay yourself via your Customer Area. SHOPEXPRESS63 undertakes to take the necessary steps to determine the cause of the delay and to find an adequate solution for the effective delivery of the ordered products as soon as possible.
In any event, in the event that, after your order, a product or service becomes totally or partially unavailable, SHOPEXPRESS63 will inform you by email of this unavailability and will give you the opportunity:
         

    
Either to be delivered a good or a service of a quality and a price equivalent to that ordered;
    
Either be reimbursed the price of the property or service ordered at the latest within 30 days of payment of the order.
Article 7: RECEIPT OF PRODUCTS BY CUSTOMER

 
7.1 Missing accessories

When you receive your package, if you notice that some accessories are missing in your package, please get in touch with Customer Service as soon as possible so that we can ask our supplier to send you these accessories as soon as possible.

    
7.2 Delivered goods damaged


When receiving the products ordered, if you notice that they are damaged, we recommend, in order to facilitate the processing of your file:

 

    
for products over 30 kg delivered by carriers, if possible include detailed reservations on the delivery note;

 
and

    
in any case, to contact SHOPEXPRESS63 Customer Service as soon as possible.



Article 8: RETRACTATION

  
8.1 Principle

In accordance with the provisions of Articles L. 221-18 and following of the Consumer Code, you have a period of fourteen working days from the day after receipt of the last product of your order to exercise your right of withdrawal without having to justify reasons or to pay penalties, with the exception of return costs that remain your responsibility.

 

The transportation of the returned products is your responsibility; any damage suffered by the products on this occasion being of nature, as recalled hereafter, to check the exercise of your right of retraction.
 


Special cases

 

For products that can not be returned by post due to their nature and / or size, you will find below, in accordance with current regulations, an estimate of the cost of return, from a carrier, which you must pay to return your product.

The amount of the return costs is calculated according to the type of product and the distance to be traveled by the carrier to recover the product and bring it back to the warehouse.
crusher


Between 50 € and 90 €

Sofa (small 2 3places)


Between 75 € and 125 €

Sofa (average 4 5 6 places)


Between 100 € and 160 €

Sofa (large 7 8 9 places)


Between 125 € and 205 €

air-conditioner


Between 60 € and 105 €

Freezer


Between 70 € and 115 €

cooker


Between 60 € and 105 €

Electric cooker


Between 65 € and 115 €

Gas cooker


Between 60 € and 105 €

Mixed cooker


Between 60 € and 110 €

Oven


Between 55 € and 95 €

Washing machine


Between 65 € and 115 €

Dishwasher


Between 65 € and 110 €

Furniture


 
Between 60 € and 105 €

Fridge


Between 70 € and 120 €

American refrigerator


 
Between 95 € and 155 €

Dryer


Between 60 € and 105 €

Garden furniture (small)


Between 60 € and 105 €

Garden furniture (large)


Between 105 € and 170 €

Combination baby bed


Between 75 € and 125 €

Garden shed


Between 75 € and 125 €

IRMA kitchen


Between 70 € and 115 €

Wood stove


Between 70 € and 125 €

Swimming pool


Between 120 € and 195 €
 

Warning ! This price estimate applies only for a return of the product from Metropolitan France and does not engage SHOPEXPRESS63. The price to pay for returning your product will depend on the carrier you choose to return your product.
SHOPEXPRESS63 will not under any circumstances assume the higher costs requested by the carrier you have chosen.

 8.2 Conditions of exercise of the right of withdrawal


To exercise your right of withdrawal, you must notify us of your decision to withdraw from your order.

This notification must be made in writing, by any means and in particular:

    
Via your Customer Area: To facilitate the exercise of your right of withdrawal, SHOPEXPRESS63 has set up a simple procedure:
        
Go to your account and click on "MY RETURNS"
        
Select your order and then let yourself be guided


Upon receipt of your request for withdrawal, we will send you a confirmation containing a return number and specifying the return of your package. We recommend that you print and paste this return number on the package to allow faster processing of your application.

 

    
or by returning to us at the indicated postal address, the following voucher completed and signed:

(Please complete and return this form only if you wish to withdraw from the contract)

For the attention of SHOPEXPRESS63, 33 Avenue Philippe Dufour - Bat. A - A21 - 63300 Thiers:

 


 
- I / We (*) notify you / notify (*) hereby my / our (*) withdrawal of the contract relating to the sale of the goods (*) below [Indicate the product (s) for which you retract]

 


...................................................................................................................................................... ..................... ....
- Ordered on (*) / received on (*)
........................................................................................................................... ......... .....

 


- Order number …………………………………………………………………………………………………………….... ..........................

 



- Name of the consumer (s) ...................................................................................................................... .............

 



- Address of the consumer (s) ............................................................................................................... ... ...........

 

...................................................................................................................................................... .........................

- Signature of the consumer (s) (only in case of notification of this form on paper)


- Date .................................

 


(*) Delete the mention useless

Upon receipt of your request for withdrawal, we will send you a confirmation (acknowledgment of receipt) containing a return number and specifying how to return your package. We recommend that you print and paste this return number on the package to allow faster processing of your application.

Only items returned in a condition allowing their resale by SHOPEXPRESS63 (this assumes that they are returned in their original packaging or, at the very least, in a packaging allowing equivalent protection of said items during their return transport ) will be accepted. As a result, items returned incomplete, damaged, damaged or soiled will not be returned.

 


                 
8.3 Exceptions

In accordance with the provisions of Article L221-28 of the Consumer Code, the right of withdrawal can not be exercised for:

    
Services fully performed before the end of the withdrawal period of fourteen calendar days with your express prior agreement, and waiver of your right of withdrawal;
    
Goods made to your specifications or clearly personalized;
    
Goods likely to deteriorate or expire quickly


This is the case, for example, for products with an odometer and for which every kilometer carried out would entail an immediate substantial depreciation of their value.

    
Goods that have been unsealed after delivery and can not be returned for reasons of hygiene or health protection: this is for example the case of textile articles delivered with hygiene seals (underwear, swimsuits, etc.) when these have been removed, clothing that has been visibly worn and / or washed, jewelry products such as piercings and earrings, etc ...

    
Goods which, after being delivered and by their nature, are inseparably mixed with other articles;

     
Audio or video recordings or computer software when they have been unsealed by the consumer: this is for example the case for products delivered with software when you have unsealed and / or installed this software
     
Supply of newspapers, periodicals or magazines;
     
The downloads whose execution began after express prior consent of the consumer and express waiver to its right of withdrawal.
     
The sale of travel and leisure activities that must be provided on a specific date or period (eg concert tickets)

 

   
8.4 Reimbursement in the context of a retraction

Following your request for withdrawal, SHOPEXPRESS63, in accordance with the legal provisions, will proceed to your refund within 14 days of the notification of your request for withdrawal. In the absence of receipt of your product or proof of shipment of your product within this period, SHOPEXPRESS63 reserves the right to defer your refund until the day of receipt of your product.
SHOPEXPRESS63 will refund you via the same payment method used on the day of your order.
Thus, if you paid your order using a bank card (cash) SHOPEXPRESS63 will proceed to your refund by credit on your credit card.

 
Attention, for orders paid by check (s), the refund check will be published in the name and billing address indicated when placing the order.

Article 9: GUARANTEES

9.1 Legal Guarantees

For products purchased from SHOPEXPRESS63, SHOPEXPRESS63 is held liable for defects in the conformity of the goods to the contract under the conditions of Article L. 211-4 et seq. Of the Consumer Code and the hidden defects of the item sold under the conditions provided for. Articles 1641 and following of the Civil Code.

Regarding the guarantee of hidden defects, the consumer may decide to implement this guarantee within the meaning of Article 1641 of the Civil Code and, in this case, he can choose between the resolution of the sale or a reduction of the price. in accordance with Article 1644 of the Civil Code.


It is recalled that the consumer within the framework of the legal guarantee of conformity:

             
has a period of two years from delivery of the property to act;
             
can choose between the repair or the replacement of the good, subject to the conditions of cost envisaged by the article L. 217-9 of the code of consumption;
            
is exempted from furnishing proof of the lack of conformity of the property during the six months following the delivery of the property. This period is extended to twenty-four months from March 18, 2016, except for second-hand goods

The legal warranty of conformity applies regardless of the commercial warranty that may cover your property.

It is recalled that the consumer may decide to implement the guarantee against hidden defects of the thing sold within the meaning of Article 1641 of the Civil Code and that in this case he may choose between the resolution of the sale or a reduction of sales price in accordance with Article 1644 of the Civil Code.

To benefit from the legal guarantee of conformity or the hidden defects guarantee for a product bought from SHOPEXPRESS63, contact our Customer Service:

    
By visiting the Customer Service Online: Information about your order, payment, delivery, service, are available in your Customer Area, under the headings "My Orders" and "Frequently Asked Questions (FAQ)";

    
By mail: SHOPEXPRESS63 - 33 Avenue Philippe Dufour - Bat. A - A21 - 63300 Thiers

In order to optimize the processing of your requests, remember to indicate in your mail your last name, first name, email with which you placed your order and the number of the order concerned.

As part of the implementation of these warranties, the terms of support for your product may vary depending on the agreements between SHOPEXPRESS63 and the suppliers or manufacturers of your product.

So you can be brought:

- Let us directly return your broken product;

- To apply the procedure that will be directly communicated to you by the manufacturer of the product;

In any case, in the absence of a fault or abnormal use of your product (in particular, without this list being exhaustive: broken product, oxidation, use not in accordance with the recommendations of the manufacturer or the destination of the product), we do not proceed to repair or exchange the product; In addition, we may charge you for travel and labor costs.

Reproduction of the legal provisions:

Article L217-4 of the Consumer Code
The seller is required to deliver a good in accordance with the contract and is liable for any lack of conformity existing at the time of delivery.

It also responds to any lack of conformity resulting from the packaging, the assembly instructions or the installation when it was charged to it by the contract or was carried out under its responsibility.

Article L217-5 of the Consumer Code
To be in conformity with the contract, the property must:

1) Be fit for the customary use of a similar good and, where appropriate:

    
Correspond to the description given by the seller and possess the qualities that he has presented to the buyer as a sample or model;
    
Present the qualities that a buyer may legitimately expect given the public statements made by the seller, the producer or his representative, particularly in advertising or labeling;

2) Or have the characteristics defined by mutual agreement by the parties or be fit for any special purpose sought by the buyer, made known to the seller and that the latter has accepted.

Article L217-12 of the Consumer Code
The action resulting from the lack of conformity is prescribed by 2 years from the delivery of the goods.

Article L217-16 of the Consumer Code
When the buyer asks the seller, during the course of the commercial guarantee which has been granted to him during the acquisition or the repair of a movable property, a restoration covered by the guarantee, any period of immobilization d at least seven days is added to the duration of the warranty that remained to run. This period runs from the request for intervention by the buyer or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.

Article 1641 of the Civil Code
The seller is bound by the guarantee by reason of the hidden defects of the thing sold which render it unsuitable for the use for which it is intended, or which diminish the use so much that the buyer would not have acquired it, or would have given a lower price, if he had known them.

Article 1648 paragraph 1 of the Civil Code
The action resulting from latent defects must be brought by the buyer within 2 years from the discovery of the defect.

9.2 Contractual Guarantees

9.2.1 SHOPEXPRESS63 commercial warranties

When purchasing certain products, SHOPEXPRESS63 offers you the possibility of taking out a guarantee.

The conditions and prices of the commercial guarantees offered by SHOPEXPRESS63 differ according to the nature of the product purchased.

You will find below the list of proposed guarantees:

    
Breakdown + Breakage Warranty
    
60 days for you to decide

To find out more about these guarantees consult the services offered in the Basket

The information note relating to the guarantee to which you have subscribed will be sent by email to the email address of the Customer Account used to subscribe to the guarantee.

IT IS RECALLED THAT THE SUBSCRIPTION TO ONE OF THE SHOPEXPRESS63 COMMERCIAL GUARANTEES LISTED ABOVE DOES NOT PRECLUDE THE APPLICATION OF THE LEGAL PROVISIONS RELATING TO THE LEGAL GUARANTEE OF CONFORMITY AS SET OUT IN ARTICLES L217-4 TO L217-13 OF THE CODE. CONSUMPTION AND GUARANTEE OF HIDDEN DEFECTS AS SET OUT IN ARTICLES 1641 TO 1648 OF THE CIVIL CODE AND IN ARTICLE 2232 OF THE SAME CODE AND REPRODUCED IN ARTICLE 10.2 BELOW.

9.2.2 - Manufacturer's Warranty

Some products for sale on the Site benefit from a contractual warranty called "Manufacturer Warranty" granted by the supplier or the manufacturer of the product, and to which SHOPEXPRESS63 is not a party.

If you wish to make use of the Manufacturer's Guarantee, we thank you for informing us when contacting our Customer Service.

To play your Manufacturer's Guarantee, it is your responsibility to consult the terms of application of the Manufacturer's Warranty generally present in the box containing the product.

IT IS RECALLED THAT THE BENEFIT OF THE MANUFACTURER'S WARRANTY DOES NOT PRECLUDE THE APPLICATION OF THE LEGAL PROVISIONS RELATING TO THE LEGAL GUARANTEE OF CONFORMITY AS REFERRED TO IN ARTICLES L217-4 TO L217-13 OF THE CONSUMER CODE AND THE GUARANTEE OF HIDDEN DEFECTS AS REFERRED TO IN ARTICLES 1641 TO 1648 OF THE CIVIL CODE AND IN ARTICLE 2232 OF THE SAME CODE AND REPRODUCED IN ARTICLE 10.2 BELOW.

Article 10: ECOPARTICIPATIONS

 

Like any distributor, SHOPEXPRESS63 has the obligation to collect, from its customers, an eco-participation, in order to finance the collection and recycling channels for Waste Electrical and Electronic Equipment (WEEE) and Waste from hazardous materials. furniture (DEA).

 

The amount of the eco-participation is indicated on the product sheet of the articles falling under this obligation.


Article 11: FORCE MAJEURE
SHOPEXPRESS63 can not be held responsible for the non-fulfillment of one of its obligations resulting from the contract of sale since this non-performance is linked to the occurrence of an event of force majeure.
Article 12 PERSONAL DATA

 

12.1 Collection and use of your personal data

SHOPEXPRESS63 is the person responsible for the processing of your personal data.

In general, the information you provide to us, except your password which is encrypted and can never be read, is intended for the authorized SHOPEXPRESS63 staff who is the data controller, your data is used to manage your access to your SHOPEXPRESS63 customer account, and also for the processing and the follow-up of your orders, the after-sales service of the products ordered on our Site, the marketing management and the customer relationship, the recovery and the fight against the fraud, the reporting , piloting segmentation and marketing selection.

Your personal data, except your password, may be passed on to SHOPEXPRESS63 service providers for order processing and after-sales service as well as for customer relationship management and business development purposes.

We inform you that we inform our suppliers based in China about the products purchased, your phone (for the carrier) and your delivery address requested (as part of our delivery system in DROPSHIPPING mode).

 


12.2 Commercial prospection

Unless expressly objected to, you may receive promotional offers from SHOPEXPRESS63 via email and SMS if you have ticked the box or ordered products or services from SHOPEXPRESS63.

 
 
12.3 Right to oppose, correct or delete your personal data

In application of the law of 6 January 1978 relating to computer, files and freedoms amended, you have the rights of questioning, access, rectification and opposition for legitimate reasons in relation to all data concerning you and a right of objection to the commercial prospection of SHOPEXPRESS63.

You also have the right to formulate specific or general guidelines regarding the storage, deletion and communication of your post-mortem data.

In accordance with the provisions of article 40 of the law of January 6, 1978, the exercise of these rights requires the justification of your identity.

You can exercise all these rights by sending your request, accompanied by a signed identity document:

    
By email sent via our contact form
    
By post addressed to: SHOPEXPRESS63 - 33 Avenue Philippe Dufour - Bat.A - A21 - 63300 Thiers,


If you are interested in prospecting by email, you can also modify or unsubscribe newsletters (i) by clicking on the hypertext link "My newsletters".

Your requests will be taken into account within a maximum of 48 hours, except for requests sent by post, which require a period of 8 days.

 
                
12.4 Retention period of your personal data The personal data collected by SHOPEXPRESS63 as part of the creation of your customer account and the placing of order of products and / or services are kept for the time necessary for the management of your orders and rights associated with it (guarantees, etc.), the management of commercial prospecting, etc.



Some of your personal data will also be kept by SHOPEXPRESS63 within the deadlines imposed by law to meet its legal obligations.

 

Times of storage of personal data by SHOPEXPRESS63


The duration indicated covers the shelf life in active database and internal archive

Data from your customer account


3 years from your last contact with SHOPEXPRESS63.

Data of your orders


10 years after placing the order

Identity document communicated in connection with the exercise of rights of interrogation, access, rectification and opposition


3 days from the date of receipt by SHOPEXPRESS63

Credit card data you have chosen to store on our site (excluding cryptogram)


Validity date + 1 day (subject to the retention periods indicated below)

Credit card data stored or not (excluding cryptogram) for the purpose of handling any claims


For debit cards: 13 months from the date of payment

For debit cards: 15 months from the date of payment

Article 13 COORDINATES OF THE COMPANY - LEGAL NOTICES

 

 
13.1 To Contact the Customer Service of shopexpress63.com

For any information or advice, you can contact us: The phone number will be available soon (price of a local call) from Monday to Friday from 9h to 12h and 14h to 17h;

 

To order, you can go directly to the site www.shopexpress63.com, on a SHOPEXPRESS63 application for smartphones or tablets (available soon) or place your order by phone from France to the number (will be available soon) price of one local call, Monday to Friday from 9h to 12h and from 14h to 17h.

 
For the follow-up of your order and the after-sales service, you can contact us:


    
Online, through your Customer Area. Information about your order, payment, delivery, service, are accessible via the ONLINE contact form »


    
By phone: by calling (Tel available soon) (Non-premium number) from Monday to Friday from 9am to 12pm and from 2pm to 5pm;

 
Attention: In order to optimize the processing of your call, consider preparing the email with which you placed your order and the number of the order concerned.


By mail :

Shopexpress63
Customer service
33 Avenue Philippe Dufour - Bat.A - A21
63300 Thiers

Attention: To optimize the processing of your requests, remember to indicate in your mail your last name, first name, email with which you placed your order and the number of the order concerned.

13.2 Other legal information

SHOPEXPRESS63 is the site of the company:
SAS SHOPEXPRESS63
Registered at RCS No. 839 259 405.
VAT number: FR 55 839259405.
Represented by Mrs. DALGIN AYFER as Manager.
Registered office: 33 Avenue Philippe Dufour - BAT.A - A21 - 63300 Thiers

Host: OVH


Article 14: LITIGATION, MEDIATION AND APPLICABLE LAW



15.1 The European Commission has set up a dispute resolution platform to collect potential consumer complaints following an online purchase for subsequent transmission to the relevant national ombudsmen.

This platform is accessible under the following link http://ec.europa.eu/consumers/odr/
 

15.2 Except as otherwise required by the provisions of Regulation (EC) No 593/2008 of 17 June 2008 on the law applicable to contractual obligations (Rome I), these GTC are subject to French law.

*

In the event that one or more clauses of these GTC become null and void as a result of a change in legislation or by court order, this can not in any way affect the validity of the other clauses, which remain applicable.

Article 15: GENERAL CONDITIONS OF SUBSCRIPTION "SHOPEXPRESS63 à Volonté" (its One year Free SHIPPING subscription for 99.90€)

ARTICLE 1 - SCOPE

The present general conditions of subscription (hereinafter, the "CGA") to "shopexpress63 à volonté" (hereinafter, the "Service") apply to all electronic or telephone orders of the Service, passed by individuals acting , personally, as a consumer of SHOPEXPRESS63, either directly on its website accessible at the following address: www.shopexpress63.com, or through the application SHOPEXPRESS63 for smartphones or tablets (available soon) (hereinafter, together the "Site"), either by phone at (telephone number available soon) price of a local call.

The CGA applicable to your order are those in force on the day of your subscription to the Service. They complete the "Terms and Conditions of Sale of SHOPEXPRESS63" (hereinafter the "Terms of SHOPEXPRESS63").
 
 
ARTICLE 2 - DESCRIPTION OF THE SERVICE

The registration to the Service allows you to benefit, throughout the duration of the Service:

    
free delivery of products eligible for the Service;

 

        
Free or discounted delivery of eligible products

In order to benefit from the free delivery of eligible products, recognizable on the Site due to the presence of the mention "Produit éligible [shopexpress63 à volonté]", the total amount of products eligible for the Service ordered must be equal to or greater than 10 €.

Are eligible for the Service products indicated as "can be delivered in ECONOMIC mode and Paying" on product sheets, weighing less than or equal to 30 kg and whose width, height and length are less than 1.70 m .


Free delivery applies to the delivery methods listed below:

          
ECONOMIC MODE (slow delivery) fee

The registration to the Service is strictly personal, it is forbidden to transfer it to a third party.

        
ARTICLE 3 - PRICE OF THE SERVICE

The price of joining the Service is the one indicated on the Site when you subscribe.

SHOPEXPRESS63 reserves the right to change the price of the Service at any time. In the event that SHOPEXPRESS63 decides to modify the price of the Service, SHOPEXPRESS63 will inform you personally by email prior to the application of this price, which will in any case apply, only on the anniversary date of your subscription in the service.

ARTICLE 4 - DURATION


Registration for the Service is valid for one (1) year from the date of your subscription to the Service.


Registration for the Service will not be renewed by tacit renewal each year. The subscription is only valid for one year from your payment.

L215-1 of the Consumer Code

For service contracts entered into for a fixed period with a tacit renewal clause, the professional service provider shall inform the consumer in writing, by registered letter or by e-mail, no earlier than three months and no later than one month before the end of the period authorizing the rejection of the renewal, the possibility of not renewing the contract it has concluded with a tacit renewal clause. This information, delivered in clear and comprehensible terms, mentions, in an apparent box, the deadline for non-renewal.

Where this information has not been sent to him in accordance with the provisions of the first paragraph, the consumer may terminate the contract free of charge at any time from the date of renewal.
Advances made after the last renewal date or, in the case of open-end contracts, after the conversion date of the initial fixed-term contract, are reimbursed within 30 days of the termination date. , less the corresponding sums, up to this one, in the performance of the contract. The provisions of this article are without prejudice to those which legally submit certain contracts to specific rules regarding the information of the consumer.


L241-3 of the Consumer Code
When the professional has not made the repayment under the conditions provided for in article L215-1, the sums due are yielding interest at the legal rate.

 

 
ARTICLE 5 - RESILIATION

        
5.1 - Termination by SHOPEXPRESS63

SHOPEXPRESS63 reserves the right to terminate registration for the Service for legitimate reasons and in particular, without this list being exhaustive in the event that:

    
You will not pay your registration fee;
    
You would have sent to third parties the registration to the Service;

 
        
5.2 - Termination by yourself


The cancellation will be made by email (Simple contact from you) by logging into your customer area, and then send us an email.



ARTICLE 6 - RETRACTION

In accordance with the provisions of Article L221-18 of the Consumer Code you have a period of 14 days following your subscription to the Service to retract.

For the terms and conditions of exercise of your right of withdrawal, we invite you to consult article 8 of the SHOPEXPRESS63.

Following your withdrawal, you will be reimbursed for the full registration fee for the Service. (If you have not benefited from free shipping on any orders and they are not yet shipped).